The Future of Higher Education

This document is intended for business leaders and IT managers considering or currently managing outsourced Application helpdesk services. It provides insights into optimizing these services to achieve the best possible alignment with in-house development teams and business objectives.

This three-part webinar series provides a comprehensive guide to strategic transformation. In Session 1, we cover the foundational elements of strategic transformation, including how to identify opportunities, set transformation goals, and create a roadmap informed by data and industry research. The emphasis here is on data-driven decision-making. In Session 2, the focus shifts to the execution phase, covering effective communication, stakeholder engagement, and the use of agile project management techniques. Real-world case studies illustrate common pitfalls and how to avoid them. Finally, in Session 3, the series addresses sustaining success and continuous improvement, highlighting the importance of embedding a culture of innovation, measuring and refining transformation strategies.

This article explains what technical debt is and the problems it can cause for an organization's technology and operations. It provides examples of technical debt and suggests approaches for identifying, classifying, and resolving it. The article also discusses tools and metrics that can be used to manage technical debt effectively. Finally, it discusses the roles and responsibilities involved in addressing technical debt and suggests ways to secure funding for resolving it.