case example
Modernizing for Excellence: Journey to Operational Efficiency and Unified Processes
Our client, a globally recognized standard development, testing, and certification organization, undertook a significant modernization initiative to boost efficiency across various domains, including certification projects, sales, operations, quality, document management, billing, invoicing, and customer portals.
This initiative sought to unify and optimize the company's previously fragmented processes and systems across several modern Cloud SaaS platforms. The goal was to create a seamless operations environment and improve data quality across different functional areas.
This comprehensive transformation was driven by a strategic combination of enterprise architecture, program, and change management, tackling the integration of diverse systems and processes. A key element of success was promoting a collaborative culture between business and technology teams, ensuring the change was not merely technological but aligned with the organization's overall objectives.
The outcomes were transformative, with our Client achieving significant operational streamlining, enhanced efficiency, and better data governance. Through a holistic and collaborative approach, our Client demonstrated how organizations could effectively transform and streamline their digital operations.
case example
Digital Transformation in Action: Streamlining the Order to Cash Process
Our Client, a leader in the energy services industry, initiated a transformation of its Order to Cash (OTC) process with a focus on automating invoicing and achieving seamless tracking from manufacturing to installation, aiming to enhance quality control and operational efficiency.
The company faced challenges such as the absence of real-time product tracking, inefficient contractor management, and a reliance on manual accounting and invoicing processes. To address these issues, Our Client adopted a digital technology strategy, utilizing low-code development and integration platforms like Mulesoft, Outsystems, Auth0, Azure, and SharePoint. This enabled the integration of key business applications—Manufacturing ERP, CRM, and Financial ERP—improving data accessibility and flow. The strategy also included automating work order management and invoicing, implementing real-time quality monitoring, and introducing customer portals for enhanced project visibility.
The transformation significantly streamlined Our Client's OTC process, leading to enhanced visibility and control over the product lifecycle, reduced installation errors through real-time analytics, and improved work order efficiency with automated data capture. This transformation not only achieved operational efficiency and elevated customer satisfaction but also set a new industry standard.